Senior Operations and Customer Experience Analyst (Payments)


51-200 employees Remote OK
Posted - Accepting applications

ABOUT US 

Form3 is a disruptive FinTech startup on a mission to make payments easier, faster and cheaper for our clients. Our customers range from FinTechs, challenger banks, e-commerce gateways and card providers, through to traditional banks that are trying to reinvent themselves. 

 

LIFE AT FORM3 

We’re an open, diverse and friendly bunch who believe everyone has a voice. Our team is a mixture of banking experts, techies, artists, marketers, and customer advocates. Here at Form3 you’ll get the opportunity to be part of our rapidly scaling business, with some of the brightest talents in tech and payments, working in one of the highest growth sectors and the hottest location for payments FinTech in the world. 

 

WHAT WE ARE LOOKING FOR 

We are a small team now, but with great experience, connections and big ambitions. We're looking for an energetic, switched-on and organised individual with a passion for innovation to join our team as a Senior Operations and Customer Service Analyst. Candidates would ideally have 3+ years experience within the payments or financial services sectors, preferably working for a FinTech start-up. However here at Form3 we value enthusiasm, commitment and drive above all else so if you have come from a different background but have a genuine interest in FinTech and experience of working within operations along with an eye for detail and well-rounded communication skills then we would still be interested in hearing from you.

 

JOB OVERVIEW

  • Incident management (on call requirement)
  • Service performance management
  • Building and implementing internal and external facing processes 
  • Internal training on appropriate processes/documents
  • Continuous improvement - are Form3's processes fit for purpose? Are our systems/products delivering as they should?
  • Own and manage all systems used within Support/Operations function including relevant integrations and shared passwords.

 

BENEFITS 

You’ll get the opportunity to be part of a rapidly scaling FinTech company, working alongside some of the brightest talents in tech and payments 

Competitive Salary 

30 days holiday (plus Bank Holidays) 

Flexible hours/Remote working 

Company Bonus Scheme 

Pension Contribution 

Team Events 

An incredible team to work alongside

A strong and clear company culture

 

EQUAL OPPORTUNITIES

At Form3 we embrace equal opportunity and are committed to building a diverse team of exceptional individuals. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status and it is our strong belief that the more inclusive we are as a business, the better our work will be.