Customer Success Specialist - Express Your Interest
“Online business lending with the X-factor” - The Times
We believe that finance has moved on with technology - and we’re here to make it work better for businesses. We want to help entrepreneurs spend more time on ideas and less time worrying about their cash flow.
So what makes us different? With our smart online platform, we’re making it quick and easy for UK companies to access business finance. But it’s not just about the tech. Our people are our greatest asset and one of the best things about working at MarketInvoice.
We’re a team of bright and talented people from all over the world, who work together to get things done. Positivity is key to our culture, which means we support each other and have a lot of fun along the way.
At MarketInvoice, the opportunity for growth is as big as your ambition. We challenge ourselves to learn more and to think in different ways. In fintech, things move quickly - but that’s part of the adventure.
Our values matter and as part of the team, they’ll be yours too.
#MakeItHappen | #1Team1Dream | #AlwaysBeLearning
Hear from our Co-Founder, Anil Stocker, on his favourite MarketInvoice moment: https://medium.com/@anilstocker/my-favourite-momen...
We do not currently have any Customer Success Specialist roles available, however you can still express your interest in future vacancies by applying as normal. When a position becomes available we will review your application and get in touch to discuss the position in more detail.
This is a key role for the business as first impressions really count - we need someone who is going to live and breathe our product to help our customers grow their business quickly.
Joining the newly formed Customer Success team, you'll be responsible for ensuring that our new and existing clients receive the best possible customer service. You’ll do this by owning customer relationships, resolving day to day enquiries and helping new customers through the on-boarding process.
Working closely with the Sales, Operations and Risk teams, you'll be supporting CEOs, Founders and Finance Directors at growing UK businesses across a range of sectors as they use our platform.
This role brings the opportunity to develop your business acumen by learning about various business models and their funding requirements, as well as giving you exposure to both the Sales and Operations teams of a fast-growing Fintech company.
As the Customer Success team has only just been formed, this is a crucial role for us, you will get to play a big part in forming the culture and success of that team, while developing your own skills and experience.
WHAT YOU'LL DO
•Be the first point of contact for our customers, ensuring they have the best possible experience.
•Provide brilliant day-to-day customer service, including investigating and answering queries from clients.
•Work closely with the Risk and Operations team to help our customers access funds as smoothly as possible.
•Work closely with the Sales team to help our new customers get onboarded easily.
•Qualify leads for our business loan product.
•Work with the Account Management and Risk teams to ensure our customers have access to the best products to suit their needs.
•Help shape our product based on customer feedback.
•Predominantly work with customers over the phone and by email, with the opportunity to meet customers face to face where the need arises.
•You have strong interpersonal skills and are confident conducting business on the phone and over email.
•You have excellent verbal and written communication skills, creating positive and engaged relationships.
•Experience working in a relevant client facing / customer service role in the financial sector would be desirable.
•You understand invoice finance and the benefits it bring to our customers, with a passionate for learning more.
•You are a natural networker, with the desire to meet new people, learn and share knowledge with the business.
•You are passionate about delivering great customer service and feel strongly about making the customer voice heard!
•You pitch-in and aren’t afraid to get your hands dirty.
•You understand the difference between good customer service and outstanding customer service.
•You relish a big challenge.
•You work hard and are motivated by achieving great results.
•You’re excited by the challenge of revolutionising business finance.
Not only will you have the opportunity to make a huge impact at one of the UK's hottest FinTech companies, you will also have access to:
•Best in class share options scheme.
•Amazon Kindle and unlimited eBooks
•Private health coverage and half price Virgin Active gym membership.
•Enhanced maternity leave.
•Mentoring from industry leaders.
•The opportunity to progress your career at one of the UK’s hottest FinTech companies.
•25 days of annual leave per year, plus your Birthday off.
•A great office (complete with roof terrace, ping pong, table football and beer fridge) in the heart of Shoreditch
We will do our best to reply to all applications, however as we do not currently have a open vacancy for this role we will not review applications until a position becomes available.
How will we use the information about you?
We will use your data to process your application, to allow us to assess your suitability for a role and improve our sites. We may share your data with third parties to achieve these purposes. We will not share your data for marketing purposes. We will keep your data safe in accordance with data protection legislation. If you would like further information on how your data may be used please visit our website at https://www.marketinvoice.com/terms-and-conditions. If you are unhappy with the use of your data, you can change your mind at any time by emailing firstname.lastname@example.org