Technical Support Engineer at WorldPay |

Technical Support Engineer

1001+ employees
Posted - Accepting applications

Technical Support EngineerWhy is our Online Payments team the next step for you?The team is responsible for delivering the Worldpay Online Payments service as well as the solution for the strategic API and automated customer boarding services. The Online Payments service allows small- to medium sized eCommerce businesses to start accepting payments from their website within hours. The Strategic API provides a modern Restful JSON API and simplified integration for large corporate customers worldwide.Currently, we are scaling our Technical Support, Engineering and DevOps capability to deliver further new product features and an operational platform at scale. The Online Payments team is a small (30 people) team working across Technical Support, Product, CloudOps/DevOps, QA and Development engineering using a product driven agile methodology.The Technical Support team is responsible for the provision of 2nd Line Support across Technical Integration, Implementation and ongoing Technical Support.

This involves communication/training of the 1st line teams and ensuring they are fully aware of all new features added to the service.How will you add value on a day-to-day basis?As a 2nd line Technical Support Engineer you will primarily be responsible for technical support, but also for pushing the platform design forward. You will be supporting a 247 service with 5 9 €™s uptime where reputation management is critical to the business’ ongoing success. You will provide guidance to the 1st line technical support team and act as their point of escalation, support the client facing implementation and support managers with technical needs of their customers, as well as work with key partners to advise them on integrations using our SDK’s and API’s.Attending customer facing meetings in a supporting role as the Technical SME for the product is part of the role, as well as taking ownership of critical technical customer issues and working with the development and DevOps teams to satisfy and resolve issues. You will be responsible for continuous improvement of the integration process and for ensuring that CRM and ticketing systems reflect the current state of customer engagement.

You will champion customer requirements feeding them into the engineering and product teams, and work with Product on customer feedback for continuous improvement. What will make you the ideal candidate?You will have multi-platform experience, ideally Java, Ruby and PHP. As a team, we support a number of code libraries, so broad rather than deep technical skills are ideal. You will have client facing technical support experience and the ability to support both developers and business owners as they integrate our service with their platform.

You’ll be able to articulate customer feedback into Product, Engineering and Content teams, as well as understand API design concepts, and how to integrate services with Front and Back End applications. You’ll be familiar with JSON objects and REST principles, as well as the following technologies; Linux, Multi-platform/language – LAMP/Java, SQL, API concepts.Experience of implementing Payment Service Providers as part of a prior role is ideal, as well as PCI exposure and experience of working in a product led agile delivery environment.How is Worldpay changing the world?We are leaders in modern money. Each and every time you use your debit card or credit card to pay for something, whether online or face-to-face, there’s a good chance it happened because of us. On an annual basis our innovations, systems and technology enable billions of money transactions globally.

Working with customers large and small, we help them to take your payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process. As a leader in global fintech and the largest London IPO since 2011, this is a great time to join us in building for the next phase of the Worldpay journey.