Lead Digital Sub Editor


Posted - Accepting applications

The Lead Digital Sub Editor role is based within the Product & Design team within HSBC Digital Solutions.

The role of the Lead Digital Sub Editor is to support the Product & Design team as well as the wider HSBC Digital Solutions (HDS) teams by creating clear, elegant English appropriate for all UK & international audiences and for all devices supported by the global operation.

We have committed a billion dollars into a digital revolution, to drive innovation and transform our digital capabilities. We are building digital solutions that will impact the lives of our over 41 million Retail Banking and Wealth Management (RBWM) customers worldwide.

Our Digital teams are an integrated global group of over 3500 technologists and commercial thinkers, working across our offices in London, India, China, Hong Kong, the US, Canada, Poland and Mexico.

Their work includes developing new mobile apps and online experiences; using digital messaging to build the relationship with our customers; building and improving the underlying technology and security platforms; and innovating our propositions to take advantage of new technology and trends.

We are looking for collaborative thinkers and dreamers with the spirit to continue to make change happen. We champion brave new ideas that will transform future customer experiences
Your responsibilities will include:
  • Producing high-quality and accurate copy across print, digital and social channels.
  • Producing marketing and service-related digital messaging working within rigid restrictions and guidelines.
  • Producing long and short form copy appropriate to a variety of project goals and audiences.
  • Optimising and reconfiguring existing internal and external communications to adhere to UX best practice.
  • Undertaking quality control, assurance on own work and assisting colleagues by proofing output as required.
  • Ensuring all content presents an accurate overview of brand and is aligned to brand guidelines, tone etc.
  • Ensuring consistency both within and across documents, brands and sub brands.
  • Working across a variety of projects, ensuring adequate and appropriate prioritisation.
  • Collaborative working with business partners particularly Digital Centre of Excellence (DCE), Customer Value Management (CVM), Marketing, Operations, HSBC Operating Services and Technologies (HOST) for Customer benefit.
  • Leading Sub Editor activity to define €˜best in class’ channel propositions and services following user-centred content techniques and industry best practice
  • Leading development of appropriate documentation to support definition of user experience, engaging with stakeholders.
  • Lead, coach and develop effective team through communication, performance management, development plans and reward, recognition practices
  • Ensure all content presents an accurate overview of brand and is aligned to brand guidelines, tone etc.
  • Ensure consistency both within and across documents, brands and sub brands.

Qualifications
The ideal candidate for this role will have:
  • Experience working in relevant environments, i.e. Agile, User Experience (UX) and Design environment
  • Past working experience in a relevant role, i.e. proved experience as a Digital sub editor & producing copy across Digital channels and to varied audiences
  • Availability to undertake the travel required for this role, i.e. Infrequent travel to other UK sites for team & stakeholder meetings
  • Relevant product knowledge including knowledge of Photoshop is desirable but not essential
  • Role relevant qualifications, i.e. Journalism or Copywriting qualification is desirable but not essential
  • Desire to find ways to continually improve the service delivered to customers
  • Flexible and adaptable approach to change and will support others to respond in a similar way
  • Experience of supporting others' performance, enabling them to achieve by providing clear direction, motivation and support
  • Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences
  • Built effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
  • Experience of making prompt and practical business decision, even in times of ambiguity, considering various perspectives and taking responsibility for outcomes
  • Experience of creating and deploying comprehensive business/operating plans which consistently deliver desired results
  • Supported project teams, managers, showing an understanding of the basic principles of project management

The base location for this role is Blue Fin Building, London

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Key search words: Web, Online, Digital, Content, Editorial, Writing, Copywriting, Publishing, Finance, Fintech, Bank and Banking, UX, User Experience, Design, Creative, DCOE, London